FAQ

Unless a different period is specified in the respective offer, the goods are delivered domestically (Germany) within 2 - 4 working days, for deliveries abroad within 2 - 8 working days after conclusion of the contract (if advance payment has been agreed, after the date of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.

Does not apply to orders from "Flowers Forever".

We ship our products to the following countries/regions:

EU, UK, Switzerland, USA and India.

Products from our web shop (not Blumen Forever) can be returned in their original condition within the statutory time limits. They must not be damaged, used or similar. The return shipment is to be borne by the buyer and may only be sent as an insured package with tracking.

Individually manufactured products cannot be returned, see our cancellation policy .

All of our epoxy resin products are handmade and unique with great attention to detail.

The materials used are without exception high-quality synthetic resins from the EU.

Epoxy resin is a chemical compound that is always supplied in two components. On the one hand, the prepared mixture for the respective epoxy resin itself. Here it is in the liquid state. On the other hand, a harder. The material to be used is only formed when the epoxy resin and hardener come into contact. It can be used in many areas.

Epoxy resin is actually a generic term. This includes different synthetic resins, which have been adapted to the intended use thanks to their special composition.

Cured epoxy resins are harmless.

• Each individual product is a handmade one-off, for this reason color and design variations may vary. It is art made of epoxy resin, so no machine result can be achieved.

• Our handmade products can have small imperfections, this is not a reason for complaint.

• Small air bubbles, protruding particles or small streaks on the surface are acceptable. It is not glass, the surface is not mirror-smooth.

• Our products are heat resistant up to approx. 70°C.

• Our products are not dishwasher, oven or microwave safe.

• Our products are food safe (except jewelry or similar).

• Please keep away from small children and store horizontally if possible.

• The backs always look very different from the front.

• Please protect the items from direct or excessive sunlight.

• Edge paintings may fade if used improperly.

+The above information only applies to epoxy resin products from our webshop.+

Please only clean with a (damp) microfiber cloth, do not use abrasive and/or aggressive cleaning agents or similar.

All orders require a 20% deposit in advance to guarantee the reservation (scheduling). After receiving your flowers, we then need another 50% of the total amount. The rest is due upon completion. Please note that work will only begin once the deposits have been paid.

Once we have received your flowers, we will begin the preservation process by carefully taking cuttings from the flowers and placing them in Silicia gel for 14 to 21 days (in exceptional cases longer!). Once this phase is complete, we can start the resin process.

Depending on my schedule and the size of the order you can allow 8 to 12 weeks, however this may take longer during busier periods. Please note that we will keep you informed of every step. If you require flower preservation by a specific date, please let us know at the start of the process so we can assess if this is feasible.

Yes indeed! If you have a special flower that has already dried, it can still be preserved. Please let us know at the time of booking so we can discuss size and shape options.

The colors may change slightly as a result of drying and preservation. This color change is completely normal and is a side effect of drying. Light-colored flowers, such as light pink, tend to fade and become transparent in places during the preservation process. Light shades retain their color very well ie bright pink, purple, orange, yellow & green. Dark pink can take on a purple hue and red roses can often take on a deep burgundy hue.

A color change does not constitute a reason for complaint.

We only use high-quality epoxy resins (resin) with UV stabilizers that prevent the resin from yellowing, but resin can yellow over time if exposed to constant direct sunlight. To avoid this, it is best to keep the finished product out of direct sunlight. Please do not use any chemical cleaning agents - a damp cloth is sufficient.

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Your flowers: You take care of sending your flowers to us (with step-by-step instructions from us).
Finished product: The shipping of your finished flower preservation is included and we are happy to take care of it.

Our customized flower preservation is for EU customers only (or by arrangement). Deposits and custom orders are non-refundable. If the date of your wedding/event changes, we are happy to offer a new date at no extra charge (once). If your wedding/event has been cancelled, we can offer a credit that can be used towards any item online, including custom orders.

If you have sent us your flowers but then change your mind, unfortunately we cannot return the flowers.

Please also note our cancellation policy .

The flowers must reach us no later than five days after the wedding/event. If this does not happen, the reservation is void and a cancellation fee of 30% of the total amount is due (plus the 20% reservation deposit).

The materials we use all come from the EU.

All our products are handmade & made in Germany.